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Bi-Lingual Customer Service / Sales Support Agent buy in US, Free Classifieds Ads

Job Description
Job Summary:
Within a Customer Service Call Center environment, handle incoming and outgoing phone calls and emails.
Essential Job Duties:
Generates revenue by promoting sales of new and existing products.
Initiates sales calls to existing customers to assess the need for replenishing inventorie
Assists customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.
Prospects and develops relationships with potential customers, or leads, to cultivate new business. -Provides ongoing customer and technical service on existing accounts.
Processes orders -- performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data.
Seek out opportunities for up-selling and price negotiation.
Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Advises customer on substitution or modification of part when part requested is not available.
Dispatches delivery of orders, as necessary to comply with customer requests.
Observes changes in inventory so as to insure minimum stock levels.
Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system.
Assumes other duties as assigned. Handling incoming and outgoing emails with clientele and within the company.
EDUCATION:
High School graduate or G.E.D. equivalent preferred. College coursework desired.
EXPERIENCE:
One to two years of prior Call Center sales, customer service relations and/or route sales required.
Bi-Lingual skills Spanish/English
Prior automotive experience and knowledge of automotive parts.
KNOWLEDGE/SKILLS/ABILITIES:
Must be familiar with the company's products and procedures. Must be able to work in cooperation with others.
Must be attentive to detail and ensure accuracy in work assignments. Must be able to communicate effectively with others and be a team-player.
Must have the flexibility to work variable schedules, including weekends.
Must be able to convey product information and availability to customers.
Must possess the ability to deal tactfully with customers.
Must be organized, motivated, and a self-starter.
MACHINES, EQUIPMENT, AND SOFTWARE:
Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software. Minimum 35 wpm
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Must have the ability to work in a Call Center environment where frequent interruptions may occur.
Must be able to work under pressure comfortably.
PREFERRED QUALIFICATIONS:
Call Center and Cash handling experience
Decision Making Examples:
Seek and develop new business
Establish how to best retain existing customer relationships
Company Overview:
LKQ Corporation (NYSE: LKQ), an S&P 500 and Fortune 500 company, is a leading global value-added distributor of vehicle repair parts and accessories. The Company is the leading North American provider of recycled automotive and aftermarket collision parts as well as specialty accessories for automobiles, trucks, recreational and performance vehicles.
LKQ Europe, with operations located in 15 countries, collectively is the largest distributor of automotive aftermarket mechanical repair parts and related products in Europe, holding leading market positions in the United Kingdom, Italy, The Netherlands, The Czech Republic and Slovakia. Globally, the Company has more than 1,100 operating locations and 40,000 employees.
LKQ has an entrepreneurial, growth orientated culture and since 2005 consolidated revenue has grown at a compound annual rate of 28%. Come join the family and be LKQ Proud!
We offer:
Competitive Pay 401k Plan with generous employer match
Insurance Plans for (Medical, Dental, Vision, Life and Disability)?
Paid Holiday leave days and a Paid Time Off Program
Tuition Reimbursement
A top-notch leadership team with the experience needed to grow and develop your career

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